Fb3 Rate Sheet
Effective Mar 1, 2020.

SETUP

FAQ Page & Order Confirmation Setup: $50
Shippo Setup & Tutorial: $25 (if not setup)
Customer Shipping Option Audit: $25 (with recommendations)
Inventory Data Audit: Basic Labor (SKU, weights, country, tracking)

Orientation

+ Chargeback Policy Selection
+ Order Screening Policy Selection
+ Partial Shipping Policy Selection
+ General Customer Service Philosophy & Guidelines Review
+ Payment Authorization & Setup
+ Returns & Refund Policy Review
+ Online Store Management Policy

MONTHLY

Premium Partner Plan: $200/mo

1 to 2 business day fulfillment and customer service.
Direct line to account manager.
Up to $100 storage credit.
Onboarding required.

Standard Plan: $99/mo

1 to 3 business day fulfillment, no customer service.
Direct line to account manager.
Onboarding optional, but subject to missing data and shopify fees
Up to $50 storage credit.

DTLA ACTIVE STORAGE

XXL shelf: $20 (4 x 2 x 3 ft = 24 cft)
XL shelf: $6 (5 x 1.5 x 1 ft = 7.5 cft)
L shelf = $5 (4 x 1.5 x 1 ft = 6 cft)
M shelf = $4 (3 x 1.5 x 1 ft = 4.5 cft)
loose boxes: .75 per cubic foot (cft)
floor space: $5 per square foot (sft)

OPTIONS

+ Shipping through shopify +$50/mo

SERVICES

SHIPMENTS

$2.75 per package / .90 per stamped letter
+ each additional item +.65
+ custom packaging +.75 (+storage)
+ international USPS +.75, UPS +2.50
+ overnight +5 (UPS only, Premium Partners only, customer service required)
+ deferred order + .75 (back ordered, pre-sales)
+ missing or incorrect weight +.25
+ missing SKU +.25
→ Standard shipping days are Monday, Wednesday, and Friday. (Tuesday and Thursday when Monday is a holiday).
→ Additional item fees are waived for reshipments

PRIORITY FULFILLMENT PLAN

+ .95 per same day shipment
→ Whenever possible, your shipments will go out the same day the order or inventory (for pending orders) is received. Same day is not guaranteed, but your orders will be given top priority.

PICK-UP & DROP-OFF

Local Pick-Up: Same fee as shipping, without inventory correction fees
Drop-Off (local or by mail): Basic labor for counting, SKU & weights, shelving, and inventory edits
→ Pick-ups and Drop-offs are available from M-F 9-5 at suite 901 even when 905 is closed.
→ For direct inventory access, an appointment is required.
→ To pick-up, please contact us with a list of items and name of person authorized to pick-up.

CUSTOMER SERVICE (PREMIUM ONLY)

$1.90 per email.
→ No bots. All emails will either be replied to or forwarded / escalated by a thoughtful person.
→ An FAQ document will be maintained and followed.

RETURNS

$4.50 per package

CHARGEBACK MANAGEMENT (PREMIUM ONLY)

$10 per case (paypal or shopify)
→ Customer service is required. Emails will also be sent to the customer.

ORDER MANAGEMENT TASKS

.95 per operation (refunds, credits, return labels. order and inventory edits)

3RD PARTY ACCOUNT MANAGEMENT

$25 per account setup
.90 per one time operations
→ UPS, Square, Paypal, Afterpay, Shopify
→ These are your accounts you will have full access to.
→ Labor applies for other account related work and maintenance.

BASIC PRODUCT PHOTOGRAPHY

$12.50 per item with knocked out white background overview image
+ 4 for transparent background
+ 2.50 per instruction
+ 2.50 white on white, reflective or transparent items
+ 2.50 additional knockout
+ 2.50 for steaming garments
+ 60% same day rush fee
+ 30% next day rush fee
+ basic labor for special instructions
→ standard turnaround is 2 to 4 business days
→ satisfaction is guaranteed
→ flat bed and table top only

OTHER TASKS

Quality Control Inspection of New Inventory: Basic Labor
Packing Audit of New Inventory: Basic Labor
Detailed Measurements Upload: Basic Labor
Folding & Bagging: .65 per item
SKU Labelling: .35 per item (with barcodes)
Simple Labelling: .2 per item (without barcodes)
Packaging supplies: market rate (free USPS packaging)

LABOR & FINANCING

LABOR

Tier 1 Basic Online or Offline Tasks: $24 per hour, 15min increments
Tier 2 Advanced Tasks: $48 per hour, 15min increments (expert and high-security tasks)
Tier 3 Expert Tasks: $98 per hour, 30min increments (programmatic tasks)
+ 100% same day rush fee (unscheduled incidents, immediate tasks)
+ 50% next day rush fee (urgent tasks)
→ Excluded from discounts

SUPERVISED BASIC LABOR

$24 per hour ($15 will go to worker, same day compensation)
or
$9 per hour (+ whatever you pay them)
→ Have an intern? Already have an assistant? We will put them to work, and make sure they have everything they need to get the job done.

PRODUCTION

Project Management: Labor + 20% of sourcing cost based on receipts
→ eg. Buy blanks, drop them off at the printers, pay, pick them up, quality check and audit. Management fee of 20% will apply to the cost of the blanks and the cost of printing.

FINANCING

Fees Paid On Your Behalf: reimbursement + 5%
Fb3 PayPal or Payment Account: 5% of payment total
Fixed Fee Loan: 10% (to be paid through repayment percentage of sales)

BILLING TRANSACTION FEES

4% for debit and credit card
0% for ACH payments
$20 fee for returned ACH payments

LATE FEE / FINANCING

5% of past due balance every 30 days


*All labor and financing fees are excluded from tier discounts or affiliate commission.